PRIVACY POLICY

At our company, your privacy is important to us. This privacy policy outlines the types of personal information we collect, how we use it, and how we protect it. By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect personal information that you provide to us directly, including but not limited to:

  • Personal Identifiable Information (PII): This includes your name, email address, phone number, billing and shipping address, payment details, and any other information necessary for order processing.

  • Usage Data: This includes information on how you access and interact with our website, such as IP addresses, browser type, browsing history, and time spent on pages.

How We Use Your Information

We use the information we collect for the following purposes:

  1. To Process Orders: To manage and fulfill your orders, including sending confirmation emails and providing shipping updates.

  2. Customer Support: To respond to inquiries, resolve issues, and provide assistance with your orders.

  3. Marketing and Promotions: With your consent, we may send you newsletters, offers, or promotional material about new products, sales, and special events.

  4. Improve User Experience: We may analyze website traffic and user behavior to enhance the user experience and optimize our website.

How We Protect Your Information

We take security seriously and use various measures to protect your personal information. These include:

  • Encryption: We use SSL (Secure Socket Layer) encryption to protect sensitive data transmitted through our website, such as payment information.

  • Secure Payment Processors: Payments are processed securely through trusted third-party payment processors.

  • Restricted Access: Only authorized personnel have access to your personal data, and we ensure that they are trained to handle it securely.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that allow us to remember your preferences and improve site functionality. You can disable cookies in your browser settings, but please note this may affect the performance of our website.

Third-Party Services

We may share your personal information with third-party service providers to assist with order processing, payment, shipping, and customer support. These third parties are required to keep your information confidential and use it solely for the purposes of fulfilling their services.

We may also use third-party analytics services such as Google Analytics to track website usage and improve the user experience. These services may collect data related to your device, browsing behavior, and demographics.

Your Rights

You have the following rights regarding your personal information:

  1. Access: You have the right to request a copy of the personal information we hold about you.

  2. Correction: You can update or correct any inaccurate information we hold about you.

  3. Deletion: You may request the deletion of your personal information, subject to certain legal obligations.

  4. Opt-Out: You can opt-out of receiving promotional communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

International Transfers

If you are accessing our website from outside the United Kingdom, please note that your data may be transferred to and stored in a country with different data protection laws. By using our website and providing your information, you consent to this transfer.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we will update the "Effective Date" at the top of the policy. Please review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us.