SHIPPING

We are committed to providing fast, reliable, and efficient shipping services to ensure that your orders reach you as quickly as possible. Below are the details about our shipping and delivery process.

Shipping Locations

We are pleased to offer worldwide shipping! Whether you're located in the United Kingdom or overseas, you can enjoy our beautiful jewelry from anywhere.

Processing Time

  • All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).

  • Please note that during busy periods (such as holidays or sales events), processing time may be slightly longer. We will notify you if any delays occur.

Shipping Methods & Rates

We offer a range of shipping options to suit your needs:

  • Standard Shipping (UK):

    • Delivery Time: 3-5 business days

    • Cost: Free on orders over £50, otherwise £4.99

  • Express Shipping (UK):

    • Delivery Time: 1-2 business days

    • Cost: £7.99

  • International Shipping:

    • Delivery Time: 7-10 business days (varies by country)

    • Cost: Based on destination and order weight. Please check at checkout for rates.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email to track your package. You can use this tracking number on the carrier’s website to check the status of your delivery.

Shipping Address

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for any delays or lost packages due to incorrect or incomplete addresses.

Customs & Import Duties

For international orders, please note that customs duties, taxes, and any additional fees may apply depending on your country’s import regulations. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information.

Lost or Damaged Items

If your package is lost or damaged during shipping, please contact us immediately at 29a, Gate Street, London, United Kingdom, WC2A 3HP. We will assist you in resolving the issue as quickly as possible.

Returns & Exchanges

For more information on our returns and exchanges policy, please visit our Returns & Exchanges page.

RETURNS